Shipping: Most industrial touch up paint orders are processed, color matched, filled and shipped within 2-3 days.
UPS Shipping: we currently offer UPS ground shipping to 48 states and Canada. Ground shipments to Canada will have a low flat rate brokerage fee of $10 on shipments under $200 Canadian plus any applicable Canadian duties and/or taxes. Shipments valued under $20 Canadian are exempt from Canadian brokerage and taxes. We can not ship to military APO/FPO addresses.
Canceling an Order: All orders are custom made and filled on a per order basis. Once an order is placed, it cannot be canceled if the paint has already been made. If the order has not been made, it is possible to cancel.
Color Match Guarantee: We guarantee our paint to match any original factory color per OEM specifications which can vary from the factory. If you are unsatisfied with our blendable color match, return it to us and we we will remix or adjust it for free. If your equipment is faded, has been repainted, or oxidized, we will try to adjust the color free of charge. Please remember that the guarantee only applies to original factory paint. Industrial equipment is known to have low standards when it comes to color control, so our match is to a color sample on file and will not always match your exact shade. (from year to year, batch to batch even the largest industrial equipment companies paint matches tend to drift) ALWAYS test the paint on the card provided, before applying it to your equipment to ensure a blendable color match!
Return Instructions: Our customers are very important to us, and we will try our best to satisfy you with our product. If you are unhappy with your paint match, ship the paint test spray out card back to us along with the year, make, model, vin, a copy of your invoice, and the description of the paint color compared to the car color and we will investigate the color match problem. Any remixed paint will be shipped to you free of charge. Reasons for a color mismatch may include: the equipment was repainted, the wrong color code was selected, bad variance (some colors vary from the factory), sun damage, or deteriorated finish. In most cases only the test card will be needed for remixing in addition to details about your particular case problem. Please call before sending anything back to us for individual case instructions. There is a 30 day limitation from the date of order to remix paint or return non made to order products.
**We can not except returns for human application error such as forgetting to read the instructions, unintentional use of product, over ordering, under ordering, ordering the wrong color, because you changed your mind, paid to have your equipment professionally repainted, or because you sold your equipment.